Question 1

Who is Quality Stoves & Spas?

Accepted Answer

We are a family-founded, locally owned business started by Jeff and Melissa Barnhart out of their Coeur d'Alene garage in 1988. What began with a single product - wood pellets - has grown into the Northwest's largest hearth and spa destination, still run with the same small-town values that shaped our beginnings.

Question 2

Where is your showroom?

Accepted Answer

Our state-of-the-art showroom sits in the heart of Post Falls at 569 N Syringa St., Post Falls, ID 83854. At over 24,000 square feet, it is the largest hearth and spa destination in the Northwest, and we would love for you to stop by Monday through Friday 9am-6pm or Saturday 10am-5pm.

Question 3

What makes Quality Stoves & Spas different?

Accepted Answer

We offer a full-service experience from start to finish: free design consultations, turn-key delivery and professional installation by factory-trained installers, and custom hearth, mantel, and stonework. Most importantly, we back everything we sell with lifetime service and support, so our relationship does not end when the truck pulls away.

Question 4

What areas do you serve?

Accepted Answer

We serve Coeur d'Alene, Hayden, Rathdrum, Spirit Lake, Sandpoint, Priest River, Bonners Ferry, and all of North Idaho, along with Spokane, Spokane Valley, Liberty Lake, and surrounding Eastern Washington. If you are in the Inland Northwest, we are here to help.

Question 5

What size built-in grill do I need, and what are the cutout dimensions?

Accepted Answer

Start with how many people you typically cook for, then match the grill head to your cabinet layout. The Napoleon Built-In 700 Series 32 measures 33.5 inches wide, the 38 measures 39.5 inches, and the 44 measures 45.5 inches, all about 27.6 inches deep, and each model has its own exact cutout dimensions listed in the owner's manual. We size the cabinet cutout to the specific grill during design, so everything fits seamlessly on install day.

Question 6

Should I choose natural gas or propane for a built-in grill?

Accepted Answer

It usually comes down to what's available at your home. Natural gas ties into your home's gas line for an endless fuel supply with no tanks to swap, which makes it the favorite for permanent outdoor kitchens in Coeur d'Alene and Post Falls. Propane models burn slightly hotter per BTU of fuel and work anywhere, making them the practical choice where no gas line exists. Every Napoleon Built-In 700 Series grill we carry is available in both fuel configurations.

Question 7

What's the difference between the Napoleon Built-In 700 Series models?

Accepted Answer

The main differences are size and burner count. The 32 RB packs 66,000 BTUs across four main burners with 786 square inches of cooking area, the 38 RB steps up to five burners, 78,000 BTUs, and 945 square inches, and the 44 RB tops the line with six burners, 108,000 BTUs, dual infrared rear rotisserie burners, and 1,100 square inches. All three include the infrared rear burner and commercial-grade rotisserie kit, while the separate Dual Infrared Burner is a compact 30,000 BTU two-burner unit that adds a dedicated high-heat sear station alongside your main grill.

Question 8

Does a built-in grill need professional installation?

Accepted Answer

Yes, and it's money well spent. A built-in grill drops into a precise cabinet cutout and connects to a permanent gas line, both of which have to meet the manufacturer's specs and local code. Our team handles turn-key installation across North Idaho and the Spokane area, including coordinating the gas connection, so your grill is set up correctly and safely from day one.

Question 9

What warranty comes with a Napoleon built-in grill?

Accepted Answer

Every Napoleon Built-In 700 Series grill is backed by Napoleon's Lifetime Limited Warranty, which covers major components like the stainless steel burners, cooking grids, and sear plates for as long as you own the grill. It's one of the strongest warranties in the category, and as an authorized dealer we can help with any warranty service you ever need.

Question 10

How do I care for my built-in grill through the seasons?

Accepted Answer

Brush the stainless steel WAVE cooking grids after each cook and empty the grease tray regularly - the thick stainless grids are virtually maintenance-free. In the Inland Northwest, a quality grill cover is worth it to protect against snow and moisture through winter, and if you won't be grilling for the season, shut off the gas supply and give the burners and ignition a quick inspection before your first spring cook. Our service team can handle an annual tune-up if you'd rather not DIY it.

Question 11

What is a cold plunge tub?

Accepted Answer

A cold plunge tub is a purpose-built spa filled with chilled water for short, invigorating immersions. Many people use cold plunges as part of a wellness routine for recovery and rejuvenation, and a dedicated unit keeps the water consistently cold without bags of ice. Our Wellis Iceland and Iceland Duo Pro models bring the experience home in your own backyard.

Question 12

Where can a cold plunge be installed?

Accepted Answer

Cold plunges are compact enough for a variety of spaces, from patios to dedicated wellness areas. Our team provides turn-key delivery and professional installation by factory-trained installers, and we can help you plan the right placement during a free design consultation. We serve homeowners across Coeur d'Alene, North Idaho, Spokane, and Eastern Washington.

Question 13

What maintenance does a cold plunge need?

Accepted Answer

A cold plunge needs regular water care to stay clean and inviting, just like a hot tub or swim spa. We offer ongoing maintenance and water care services, and we back everything we sell with lifetime service and support. Our team is happy to handle the upkeep so you can just enjoy the plunge.

Question 14

How do I get started?

Accepted Answer

Start with a free design consultation, in-home or at our showroom at 569 N Syringa St. in Post Falls. Our team will help you decide whether the Iceland or Iceland Duo Pro is the right fit for your space and routine. Call us at (208) 457-8868 or reach out through our contact page.

Question 15

What's the best way to reach you?

Accepted Answer

You can call us at (208) 457-8868, send us a message through the contact form on this page, or stop by our showroom in person. However you reach out, our family-owned team is happy to answer questions about fireplaces, stoves, hot tubs, and outdoor living.

Question 16

Where is your showroom and when are you open?

Accepted Answer

Our showroom is located at 569 N Syringa St. in Post Falls, Idaho 83854. We're open Monday through Friday from 9am to 6pm and Saturday from 10am to 5pm. We're closed on Sundays.

Question 17

Are design consultations really free?

Accepted Answer

Yes. Every project begins with a free design consultation, either in your home or at our showroom. It's a chance to talk through your space, your goals, and your options with no obligation.

Question 18

What areas do you serve?

Accepted Answer

We serve all of North Idaho, including Coeur d'Alene, Hayden, Rathdrum, Spirit Lake, Sandpoint, Priest River, and Bonners Ferry. In Washington we serve Spokane, Spokane Valley, Liberty Lake, and the surrounding Eastern Washington area.

Question 19

Do electric fireplaces actually give off heat?

Accepted Answer

Yes. Modern Flames explains that with the touch of a button on the mobile app, the control panel on the unit, or the remote, you can turn the heat on and instantly create that warm, familiar atmosphere you expect from any fireplace, and turn it off again just as easily.

Question 20

Do electric fireplaces look real, or are they tacky?

Accepted Answer

Modern Flames notes that while electric fireplaces do not have real flames, they do appear very realistic. They were the first to popularize the use of LCD screens in their Orion Series, which they describe as the most realistic electric flames available today, and they add crackling sounds to increase the realism.

Question 21

Should I get a gas or electric fireplace for my basement?

Accepted Answer

It depends on what you want from the space. DaVinci states its GreenSmart Electric can be installed virtually anywhere with no venting required and no limitations on materials or clearances to combustibles, which makes electric a simple fit for rooms where running a vent or gas line is impractical. Our team can walk you through both options for your room.

Question 22

Can I mount a TV above an electric fireplace?

Accepted Answer

In many cases, yes, but clearances matter. The Orion Traditional owner's manual lists a minimum clearance from the top of the fireplace to a TV of 11.8 inches (300mm). Always follow the clearances in the owner's manual for your specific model and installation.

Question 23

Can I put an electric insert into my existing fireplace?

Accepted Answer

Yes. The Modern Flames Orion Traditional is offered in 26, 30, 36, 42, and 54 inch sizes with built-in clean face or insert installation options, so there are models designed to fit into an existing opening. The series is 100% electric and requires no gas lines or venting.

Question 24

Do electric fireplaces need a chimney or venting?

Accepted Answer

No. DaVinci states the GreenSmart Electric can be installed virtually anywhere with no venting required. Because there is no combustion, there is nothing to exhaust, which also means no heat is lost up a chimney.

Question 25

How do I get power to a built-in electric fireplace?

Accepted Answer

Per the Orion Traditional owner's manual, the fireplace should always be connected to a dedicated circuit and plugged directly into a wall outlet, never an extension cord or power strip. If hardwiring, a qualified electrician must do the work on a dedicated 20 amp breaker, and the 36, 42, and 54 inch models can optionally be wired to a dedicated 220 to 240 volt, 20 amp circuit to supply 8,300 BTUs of heat.

Question 26

What sizes do linear electric fireplaces come in?

Accepted Answer

The Modern Flames Orion series is available in three models: Traditional, Multi, and Slim. The Orion Traditional comes in 26, 30, 36, 42, and 54 inch sizes, so there is a width for everything from a bedroom wall to a full feature wall.

Question 27

Can I run the flames without the heat?

Accepted Answer

Yes. DaVinci notes that with adjustable heat output, you can add warmth on cool days or enjoy a captivating flame display without heat for year-round enjoyment.

Question 28

How do I measure my fireplace to see if an insert will fit?

Accepted Answer

Measure the opening height, the width at the front and the back, and the depth of the firebox, along with the hearth-to-mantel distance and the width and depth of the hearth. Bring those measurements to your dealer so they can match the right insert size to your fireplace and your heating needs.

Question 29

I already have a chimney, so why does a gas insert need liners?

Accepted Answer

Gas inserts are sealed, direct vent heating appliances that use outside air for combustion. They vent through a dual co-linear liner system run up the existing chimney, with one liner venting exhaust and the other supplying combustion air and maintaining indoor air quality. A professional installer sizes and installs the liners per the owner's manual.

Question 30

Can I put an insert in a factory-built or zero clearance fireplace?

Accepted Answer

In many cases, yes. Inserts are designed to transform virtually any masonry or zero clearance (metal) fireplace into an efficient source of heat, but per the manufacturer they must be installed only into a code-conforming masonry fireplace or a listed and tested wood-burning manufactured fireplace. Your dealer can confirm whether your specific fireplace qualifies.

Question 31

Can I install a fireplace insert myself?

Accepted Answer

The manufacturer highly recommends having a certified, factory-trained dealer install and service your appliance. Insert installation involves venting, gas or electrical connections, and clearances that must meet the owner's manual and local codes, so it is best left to a professional installer.

Question 32

Do I need a permit or inspection to install a fireplace insert?

Accepted Answer

Requirements vary by area. The owner's manual directs you to contact local building or fire officials about restrictions and installation inspection requirements in your area before installing. Check with those officials or your installer before work begins.

Question 33

Should I choose a gas, wood, or pellet insert?

Accepted Answer

It depends on your fuel, convenience, and the fire experience you want. Gas is best if it is cost-effective and available in your area and you want heat at the touch of a button. Wood is best if you want the sights, sounds, and smells of a real fire and a heat source that is independent of local utilities. Pellet is best if you want push-button start, easy thermostat control, and an easy-to-store renewable fuel made from wood waste.

Question 34

Will a fireplace insert actually heat my whole house?

Accepted Answer

It can, depending on the model and your home. Traditional open fireplaces can have efficiency ratings as low as 15% and can actually draw heat out of your home, while heater-rated gas inserts achieve steady state efficiency ratings as high as 88%. Before choosing, decide whether you want zonal or supplemental heat or to heat the whole house, and how many square feet you want to heat, so your dealer can size the insert correctly.

Question 35

Will a gas insert still work during a power outage?

Accepted Answer

Yes. Lopi's gas fireplace inserts and stoves have a battery back-up and can operate during a power outage, so they can keep providing heat when the power is out.

Question 36

Is a gas insert the same thing as gas logs?

Accepted Answer

No. A gas fireplace insert is a complete, efficient home heating appliance. Gas logs are used for decorative purposes and are not designed to heat your home.

Question 37

Do wood inserts burn less wood than an open fireplace?

Accepted Answer

Yes. Modern wood inserts use Hybrid-Fyre technology, which combines the strengths of catalytic and non-catalytic combustion to burn less wood while generating greater heat output than an open wood fireplace.

Question 38

Can I mount a TV above my gas fireplace?

Accepted Answer

Yes, when the wall heat is managed correctly. Fireplace Xtrordinair's optional CoolSmart TV Wall kit reduces the temperature of the wall above the fireplace and allows a lower minimum mounting distance for a TV, whether mounted on the wall or in a recess pocket. Exact heights vary by appliance, so the installation manual has the final word.

Question 39

Is a factory-built fireplace as good as a masonry one?

Accepted Answer

For heating, it is often better. Zero-clearance wood fireplaces are clean-burning, EPA-certified home heaters — sealed appliances that pull all their combustion air from outside instead of consuming your heated indoor air. In many cases, installing a zero-clearance wood fireplace is half the cost of installing an open masonry fireplace.

Question 40

What's the difference between a fireplace and an insert?

Accepted Answer

A fireplace insert is designed to transform virtually any existing masonry or zero-clearance metal fireplace into an efficient source of heat — so inserts are for homes that already have a fireplace. A fireplace itself is the complete factory-built firebox, typically installed during new construction or a remodel when no fireplace exists yet.

Question 41

Can a gas fireplace heat more than one room?

Accepted Answer

Yes. Models range from zonal heaters to whole-house heaters, and an optional Power Heat Duct Kit can redirect up to 50% of the fireplace's heat to one or two additional rooms within 20 feet of the fireplace. Let your dealer know which rooms you want to warm so the system can be planned accordingly.

Question 42

Do electric fireplaces actually put out heat?

Accepted Answer

Yes. Built-in electric fireplaces and inserts provide supplemental zone heating — for example, Modern Flames' Orion Traditional insert heats up to 500 square feet — and the flame can be run with or without heat for year-round enjoyment. That makes them true supplemental heaters for the room they are in.

Question 43

Does an electric fireplace need a chimney or venting?

Accepted Answer

No. Electric fireplaces are zero-emission and require no venting, so they can be installed virtually anywhere — no chimney, flue, or gas line. That flexibility is why they work in rooms and remodels where a vented fireplace would be impractical.

Question 44

Are see-through fireplaces a good idea between two rooms?

Accepted Answer

They are a proven option in both masonry and factory-built lines. Isokern's Standard Series, for example, can be installed for a see-thru application, with the specific installation details covered in the series' installation manual. A hearth designer can help you decide where a two-sided view earns its place in your floor plan.

Question 45

How long will a masonry fireplace last?

Accepted Answer

Decades — potentially as long as the home itself. Earthcore states that when treated and installed properly, Isokern fireplace and chimney products should at least last the life of your house. Installed properly is doing the heavy lifting in that sentence, which is why professional installation matters.

Question 46

Can I build a masonry fireplace myself?

Accepted Answer

Indoor systems: no. Although they are simple and kit-like in design, Isokern fireplaces and chimney systems are not do-it-yourself projects and need to be installed by a professional. Outdoor fireplace systems are the exception — a homeowner can assemble those by following the assembly guide.

Question 47

Should I choose a linear or a traditional gas fireplace?

Accepted Answer

It is mostly a style decision, and both can be serious heaters. Traditional models offer a classic fireview with dozens of designer faces, trims, and fireback combinations, while linear models deliver a wide, contemporary ribbon of flame with underlit glass and multiple fire-art interior options. Budget-minded clean-face lines come in both styles, so the look does not have to dictate the budget.

Question 48

Can I convert my old wood-burning fireplace to gas?

Accepted Answer

Yes, it is one of the most common hearth upgrades. A sealed direct vent gas appliance draws all of its combustion air from outside, which improves efficiency and indoor air quality compared to an open wood fireplace. In an existing masonry fireplace, the chimney is typically relined with gas vent liners so draft is ensured. Have a professional inspect the fireplace and chimney before you choose a unit.

Question 49

My fireplace would sit in the middle of the house. Can it still be vented?

Accepted Answer

Usually, yes. Fireplace Xtrordinair offers an optional Power Exhaust Vent Kit that allows its gas fireplaces to be installed virtually anywhere in the home by accommodating even the most difficult venting restrictions, with vent runs of up to 100 feet. Venting design is model-specific, so your installer will lay out the run according to the owner's manual.

Question 50

Should I worry about ventless gas fireplaces and air quality?

Accepted Answer

It is a fair concern, and it is why we favor direct vent. Direct vent gas fireplaces are sealed appliances that pull combustion air from outside and send exhaust back outside, so the flame never shares air with your living room. That sealed design also makes them efficient heaters rather than decorative appliances.

frequently asked questions